At rentA, we understand that accidents happen, which is why we offer comprehensive damage protection to safeguard your rental experience. Here’s everything you need to know about our damage protection policy:
What is Covered?
1. Free Damage Protection:
Our free damage protection covers 90% of the repair costs for incidents such as:
Broken Display: Accidental cracks or damage to the screen.
Damaged Frame: Structural damage affecting the device's integrity.
Unresponsive Buttons: Issues with functionality due to physical damage.
Water Damage: Accidental exposure to liquid affecting device operation.
General Wear from Heavy Use: Wear and tear resulting from regular, heavy usage.
2. Manufacturer Defects:
We fully cover damages caused by manufacturer defects, ensuring that you receive a functioning device from the start.
What We Don’t Cover
Despite our comprehensive coverage, there are certain situations where damage protection does not apply:
1. Theft or Loss:
Damage resulting from theft or loss of the device is not covered under our free damage protection policy. In such cases, you will be responsible for the full replacement cost of the device.
2. Improper Usage:
If damages occur due to improper handling or usage of the device beyond normal wear and tear, you may be liable for the full cost of repairs or replacement. This includes negligence, intentional damage, or unauthorized modifications.
Responsibilities and Notification
To ensure smooth handling of any issues covered by our damage protection, it’s essential to adhere to the following guidelines:
1. Immediate Notification:
Notify rentA immediately upon discovering any defects or damages to your rented device. Prompt notification allows us to assess the situation promptly and provide appropriate assistance.
2. Responsible Usage:
While our damage protection covers a wide range of incidents, we emphasize responsible usage of our rented devices. Irresponsible handling that leads to damages may result in charges for repair or replacement costs.
How It Works
If you encounter any damages covered under our policy, here’s how the process unfolds:
Report the Issue: Contact rentA’s customer support via email at [email protected] or through our website’s live chat to report the damage.
Assessment: We will assess the damage and determine if it falls within the coverage of our damage protection policy.
Repair or Replacement: If eligible, we will facilitate repairs with 90% of the repair costs covered. For irreparable damages, we may arrange for a replacement device under applicable terms.
Contact rentA for Assistance
If you have questions about our damage protection policy or need to report a damage issue, our customer support team is here to assist you:
Email: [email protected]
Live Chat: Available on our website
At rentA, we strive to provide a hassle-free rental experience with comprehensive damage protection, ensuring you can enjoy your rented tech devices with peace of mind.